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From 1 May

Harry Kalunga

// eslint-disable-next-line @typescript-eslint/no-explicit-any// eslint-disable-next-line @typescript-eslint/no-explicit-anyZambiaMember since 2026

About

Results-driven quality assurance analyst and team leader with hands-on experience in call center operations, coaching, and performance management. Demonstrates strong leadership, analytical skills, and a consistent commitment to continuous improvement and customer service excellence. Passionate about fostering team potential and achieving quality benchmarks in dynamic environments.

Skills

CollaborationProblem solvingDiplomacyConflict resolutionLeadershipAnalytical skillsAttention to detailCommunication skillsCoaching and training abilityCustomer service knowledgeFarming
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